Announcements

• 2025/03/17

  Please be wary of suspicious phone calls claiming to be from our company or facilities.

  We have recently received information that suspicious phone calls have been made regarding credit cards and other matters from individuals claiming to be affiliated with our company.
  Specifically, they received phone calls saying things like, "Someone is trying to use your credit card," or "Did you use a MITSUI OUTLET PARK card?"
  Our staff and facilities will not contact you regarding credit card usage.
  If you receive such a call, please be careful not to provide your credit card number or any other personal information, and do not respond to any requests from the caller.

• 2024/12/01

  Basic Policy on Customer Harassment

  We operate commercial facilities that are safe, secure, and attractive for our customers,
  Our aim is to provide our customers with comfortable spaces and Services.
  In order to achieve this, we must protect the physical and mental health of employees working in commercial facilities,
  We believe it is essential to ensure a working environment where employees can work with peace of mind.
  We will continue to respond sincerely to customer opinions and requests in the future.
  Any actions deemed to be customer harassment will be dealt with promptly, including by consulting the police or a lawyer.
  As an organization, we will respond with a firm stance.
  　
  ■ Definition of customer harassment
   Based on the Ministry of Health, Labor and Welfare's "Customer Harassment Countermeasures Corporate Manual,"
  The definition of customer harassment is "customer requests or behavior that lacks appropriateness,
  Or it involves behavior that is socially inappropriate (abusive language, assault, threats, etc.) and harms the working environment of employees."
  The main examples of customer harassment are as follows, but are not limited to these:
  ・Violence, abusive language, and other harassing behavior
  ・Excessive or unreasonable requests, or requests unrelated to the product or Services
  - Demands or attacks on individual employees
  ・Time and location restrictions that exceed reasonable limits
  ・​ ​Defamation on​ ​social media or the internet
  - Any other requests or behavior that are deemed inappropriate according to social standards.

• 2025/04/24

  Stores where "Mitsui Shopping Park App App de Pay", "Point QR" and "QR Code Payment" are not available

  At the following stores in MITSUI OUTLET PARK YOKOHAMA BAYSIDE, you cannot pay with the Mitsui Shopping Park app, App de Payment, or QR code payment (PayPay, Rakuten Pay, d Pay, au PAY, Merpay, QUO Card Pay, Alipay, or WeChat Pay), nor can you earn or use Mitsui Shopping Park points using point QR codes.
  
  We apologize for any inconvenience this may cause and appreciate your understanding.
  
  [Stores where this service is unavailable]
  ・ Mercedez-Benz (vehicle only)
  ・Marina Salon
  ・Yamaha Boat (Ship Dealer’s Shop)
  
  [Stores where only app payment is not available]
  ・ SEIJO ISHII
  
  [Stores where QR code payment only is not available]
  ・ ARMANI
  ・ BALLY
  ・ TOMORROWLAND
  
  *This may not be available at some event stores.
  *This may change without notice. Please Contact each store for details.
  *QR code is a registered trademark of DENSO WAVE Inc.

• 2024/08/16

  About Shops with different Mitsui Shopping Park point Services

  At MITSUI OUTLET PARK YOKOHAMA BAYSIDE, there are some stores where the Mitsui Shopping Park Point Services differs.
  For stores with different point Services, please check here.
  
  We appreciate your understanding in this matter.
  
  *Point Services may differ at some event stores.
  *This may change without notice. Please Contact each store for details.

• 2022/11/09

  (Please note) Regarding the entrance to P3 parking lot

  There are two entrances to the P3 parking lot.
  Please enter the parking lot from the side indicated by IN in the diagram above.
  *The "X side" is not an affiliated parking lot of MITSUI OUTLET PARK YOKOHAMA BAYSIDE. Please be aware of this.

• 2022/10/23

  Regarding the suspension of distribution of floor guides

  In order to promote a paperless environment, our facility has stopped distributing paper floor guides.
  
  Regarding the floor guide,
  This website (Click here) or by scanning the QR code on information boards throughout the facility.
  You can download it, so please feel free to use it.
  
  We appreciate your understanding and cooperation.

• 2023/05/22

  Please beware of fake websites and accounts pretending to be from MITSUI OUTLET PARK

  Please be sure to check the official MITSUI OUTLET PARK account.

  Thank you for your continued patronage of MITSUI OUTLET PARK official website and official social media accounts.
  The official MITSUI OUTLET PARK website and official SNS accounts (channels) are only available at the links below.
  Please be aware that other accounts have no affiliation whatsoever with our company.
  
  If you use a fake site or enter personal information in a direct message from a fake account, there is a risk that your information may be misused.
  We ask that you please check the URL before accessing Access, or Access the site from the official facility website or social media list below, and refrain from using fake sites or accounts.
  If you have actually fallen victim to this scam, please prepare documents related to the other party you transacted with, such as the screen from the transaction, the contents of emails exchanged with the other party, the other party's information (ID, address, phone number, account number), transfer records, etc., and contact your nearest police station in advance to seek advice.
  
  Please see the link below for details.
  Please check the official MITSUI OUTLET PARK account | MITSUI OUTLET PARK (mitsui-shopping-park.com)