Announcements

• 2025/06/20

  [Important] Special Hours of operation from July to September

  The following schedule is: Special Hours of operation It will be.
  
  ■Target dates: 7/20 (Sun), 8/10 (Sun), 8/11 (Mon., holiday), 9/14 (Sun)
  [Facility Hours of operation]
  Shops 9:30 ~ 21:00
  restaurant 10:30 ~21:00
  (1F Food Marche)
  2F Food Court 10:00 ~21:00
  
  【others】
  1F Food Marche cafe and food store 9:30～21:00
  LAGOON TOOTH TOOTH 9:30 ~ 22:00
  LAGOON BBQ CLUB 9:30 ~ 22:00
  Cafe Taiyo Compass 9:30 ~ 21:00
  McDonald’s 9:00-21:00
  
  *Last order times at restaurants vary by store.
  * Hours of operation vary at some stores.
  
  Also, Parking fee Services Special Price Day Regarding Here Please check.
  
  *The content may be changed without notice.

• 2025/06/20

  【重要】駐車場特別料金日のお知らせ（7/19(土)～21(月・祝)、8/9(土)～15(金) 、9/13(土)～15(月・祝)）

  
  7月～9月は、以下日程で「特別料金日」の駐車料金サービスが適用されます。
  ※特別料金日は駐車場無料時間2倍キャンペーン対象外となります。ご注意ください。
  
  【特別料金日】
  ■7/19(土)～21(月・祝)
  ■8/9(土)～15(金)
  ■9/13(土)～15(月・祝)
  
  【料金詳細】
  こちらをご確認ください。
  
  【駐車場をご利用にあたっての注意事項】
  ※無料時間内であっても、「精算機」または「スマートパークアプリ」での精算操作を行ってください。
  ※精算を行っていない場合、出庫ゲート通過時間まで料金が加算されるため、後日精算が必要となる場合がございます。
  （なお、この場合ご利用当日の駐車割引サービスをご利用いただけません。）
  ※掲載内容は予告なく変更となる場合がございます。

• 2025/06/20

  通常料金日の駐車場無料時間が2倍！※7月除外日：7/19(土)～21(月・祝)

  Feel free to take your time shopping during this period.

  ※7/19(土)～21(月・祝)、8/9(土)～15(金)、9/13(土)～15(月・祝)は特別料金日のため当サービス対象外です。
  
  ＼期間限定で通常料金日の駐車場料金無料時間がなんと2倍に！／
  屋内型モールで、暑い日も、雨の日も快適にさらにゆっくりとお買物をお楽しみいただけます。
   
  ご来館で平日は4時間無料、土日祝は2時間無料！
  三井ショッピングパークカード《セゾン》会員様なら…さらに、いつでも2時間無料！
  また、当日のお買上げ金額に応じた駐車サービスが適用できます！
  
   ■期間：2025/6/20(金)～11/3(月・祝)
  　※7/19(土)～21(月・祝)、8/9(土)～15(金)、9/13(土)～15(月・祝)は特別料金日のため当サービス対象外です。
  
  ■①②③の合計無料時間が適用されます。
  
  ①通常料金日のご来館での駐車場無料時間　※お買上げなしで適用できる無料時間
  ・平日：4時間無料
  ・土日祝：2時間無料
  
  ②＜三井ショッピングパークカード《セゾン》会員様＞
  ・2時間無料
  
  ③お買上げ金額に応じた駐車サービス
  ・  3,000円(税込・合算可)以上：1時間無料
  ・  6,000円(税込・合算可)以上：2時間無料
  ・10,000円(税込・合算可)以上：3時間無料
  　＋
  ・LAGOON BBQ CLUBご利用の方：3時間無料/回
  ・アクティビティ(※)ご利用の方：1時間無料/回
  (※)ボーネルンド あそびのせかい・PET PARADISE + BEAUTY & FUNの有料ドッグラン・ラグーンエリアでのアクティビティなど(サービス適用方法については各所でご確認ください)
   

• 2025/07/07

  [7/22 (Tue)] LAGOON TOOTH TOOTH dinner reservation announcement

  [7/22 (Tue)] LAGOON TOOTH TOOTH dinner reservation announcement

  Due to private booking during dinner time, LAGOON TOOTH TOOTH will be changing Hours of operation on the following dates.
  
  <Change date>
  　Tuesday, July 22, 2025
  
  < Hours of operation >
  Restaurant closes at 16:00 (last food order 16:00, last drink order 15:15)
  Patisserie [sales] closes at 17:00　　　　　　　　　　
  
  We appreciate your understanding and cooperation.
   

• 2025/06/01

  Regarding use of the summer play area

  During the summer, the playground equipment at LAGOON COMMUNITY PARK may become very hot due to rising temperatures and strong sunlight, which may cause burns or injury.
  Therefore, play areas may be closed due to weather conditions.
  We appreciate your understanding and cooperation for the safety of our customers.
  
  Even if the pool is not closed, it may still get very hot depending on the weather and time of day.
  If you are playing with children, we ask that parents check and provide cooperation in advance.

• 2025/07/01

  [Important] Members page password change request

  In light of the current situation surrounding the Internet, we are asking you to reset your password to strengthen security.
  
  [How to change your password]
  ① Members Page Log in
  *If you have forgotten your password, please proceed from "Forgot your password?"
  
  ② Change your password
  Please go to "Change Password" on the member page.
  *You can also log in to the members page from the facility's website.
  *When changing your password, we recommend that you avoid using the same password as for other Internet Services.
  *If necessary, please also consider changing your login ID (email address).
  
  When Mitsui Fudosan Commercial Management Co., Ltd. sends an email requesting you to change your password, the sender will be [noreply@mm.mitsui-shopping-park.com].
  When you receive an email, please check the sender address.
  
  We appreciate your understanding and cooperation so that our customers can use Services with peace of mind.
   

• 2025/05/07

  Facility Hours of operation /stores with special Hours of operation

  [Facility Hours of operation]
  * Shops: 10:00-20:00
  *Restaurant (1F Food Marche) 11:00-21:00
  *2F Food Court 10:30-21:00
  
  [Stores with special Hours of operation]
  <Food and beverage sales>
  ・1F Food Marche cafe and food sales 10:00-21:00
  ・Cafe Taiyo Compass 10:00-21:00
  ・ McDonald’s 9:00-21:00
  ・LAGOON TOOTH TOOTH 10:00-22:00
  ・LAGOON BBQ CLUB (reservations required) 10:00-22:00
  ＜Other＞
  ・ PET PARADISE + BEAUTY & FUN (Dog run)
  10:00-18:00 (last admission 17:00) *Summer period June-August 10:00-20:00 (last admission 19:00)
  *Merchandise sales will follow Shops Hours of operation listed above.
  ・ BorneLund Play World (Play World)
  10:00-19:00 (last entry 18:30)
  *Merchandise sales will follow Shops Hours of operation listed above.
  
  *Last order times at restaurants vary by store.
  * Hours of operation may differ during Golden Week, Obon, New Year's holidays, etc.
  *The content may be changed without notice.

• 2025/04/17

  Stores where "Mitsui Shopping Park App App de Payment", "Point QR", "QR Code Payment" and "Gift Certificates" cannot be used

  
  At MITSUI OUTLET PARK MARINE PIA KOBE, some of the following items may not be eligible for payment.
  We apologize for any inconvenience this may cause and thank you for your understanding. We ask for your cooperation.
  
  [Items not available at some stores]
  *Mitsui Shopping Park App Pay via App
  *QR code payment (PayPay / Rakuten Pay / dPayment / au PAY / Merpay / QUO Card Pay / Alipay / WeChat Pay)
  *Accrual and redemption of Mitsui Shopping Park points using point QR code
  * Gift certificates (Shopping vouchers issued at this facility or other MITSUI OUTLET PARK can be used at all stores)
  
  
  [List of items that cannot be used at each Shops]
  ・ Mercedez-Benz
  : <Vehicle only> *Merchandise will be available for purchase as usual.
  * Mitsui Shopping Park App Payment via App
  *Accrual and use of Mitsui Shopping Park points (Mitsui Shopping Park Card and point QR)
  
  ・ SEIJO ISHII
  　：＊Mitsui Shopping Park App Payment via App
  *Some gift certificates
  　　
  ・ BorneLund Play World
  　: <Admission fee only>　
  　　　* Mitsui Shopping Park App Payment via App
  *Mitsui Shopping Park points can be earned using point QR codes
  　　<Same price for admission and merchandise>　
  * Use of Mitsui Shopping Park points (Mitsui Shopping Park Card or point QR code)
  
  McDonald’s 's
  ：＊Gift certificate
  
  *This may not be available at some event stores.
  *The contents may change without notice. Please Contact each store for details.
  *QR code is a registered trademark of DENSO WAVE Inc.
   

• 2024/12/19

  [Request] Please refrain from parking on the street

  The road in front of MITSUI OUTLET PARK MARINE PIA KOBE is a public road and is also used by the general public, so please refrain from parking on the road.
  Thank you for your understanding and cooperation.

• 2024/11/22

  Basic Policy on Customer Harassment

  [Basic policy regarding customer harassment]
  　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　
  Our company aims to operate safe, secure and attractive commercial facilities and provide our customers with comfortable spaces and Services.
  In order to achieve this, we believe it is essential to protect the mental and physical health of employees working in our commercial facilities and ensure a working environment where they can work with peace of mind.
  We will continue to respond sincerely to opinions and requests from customers, but as an organization, we will take a firm stance against any behavior that we determine to be customer harassment, including consulting with the police and lawyers.
  　
  ■ Definition of customer harassment
   Based on the Ministry of Health, Labor and Welfare's "Corporate Manual for Countermeasures against Customer Harassment," we have defined customer harassment as "customer requests or behavior that is inappropriate or that involves socially inappropriate behavior (abusive language, assault, threats, etc.) that harms the working environment of employees."
  The main examples of customer harassment are as follows, but are not limited to these:
  ・Violence, abusive language, and other harassing behavior
  ・Excessive or unreasonable requests, or requests unrelated to the product or Services
  - Demands or attacks on individual employees
  ・Time and location restrictions that exceed reasonable limits
  ・​ ​Defamation on​ ​social media or the internet
  - Any other requests or behavior that are deemed inappropriate according to social standards.
  
  Mitsui Fudosan Retail Management Co., Ltd.
   

• 2024/11/22

  Notice of stores with different Mitsui Shopping Park Point Services

  At MITSUI OUTLET PARK MARINE PIA KOBE, there are some Shops with different Mitsui Shopping Park Point Services.
  We apologize for any inconvenience this may cause and appreciate your understanding.
  
  [Shops with different Mitsui Shopping Park point Services]
  Please check here.
  
  *Point Services may differ at some event stores.
  *This may change without notice. Please Contact each store for details.

• 2025/07/10

  Heat protection measures for staff working outdoors

  Our facility is taking the following measures to prevent heatstroke among outdoor staff working in the extreme heat.
  ・Wearing sunglasses
  ・ Wear air-conditioned clothing or a neck cooler
  ・Regular hydration
  We appreciate your understanding and cooperation.

• 2024/11/22

  Regarding use of the electric vehicle parking lot

  Ten standard chargers for electric vehicles have been installed in the rooftop parking lot of the store building.
  This can be done through the EV charging app "MyPlago" which allows you to make reservations.
  ■Installation location:
  Store rooftop parking lot
  ■Installed equipment:
  Normal charger (6kW/3kW)
  ■Usage fee:
  Please check in "My Plago".
  *If you download the app and search for "MITSUI OUTLET PARK MARINE PIA KOBE", you can check information such as charging fees.
  ■Payment method:
  Credit card or electronic payment app registered in "My Plago"
  ■ Advance reservation:
  Through "My Plugo," you can reserve an available parking space with a charger installed for up to 60 minutes free of charge.
  Click here to download the smartphone app "My Plago"
  *Separate Parking fees will apply.
  
  To use this service, you will need to install the "My Plago" app on your smartphone.
  Regarding advance reservations, if there is availability, reservations can be made via the app up to 60 minutes before the desired charging time.
  
  *There are some car models of some manufacturers that cannot be charged with quick chargers. Please enter "car model" in the FAQ on the MyPlago website in advance to check the latest incompatible car models.
  
  Contact regarding this Services, please contact Plago Co., Ltd.
  https://plugo.co.jp/contact/