Announcements

• 2026/01/06

  [Important] Notice of special Hours of operation and special parking rates

  ★"Special Hours of operation" and "This is information on the dates when special Parking fee discount are applied.
  For more details, please see the image above or below.
  
  ① Special Hours of operation
  The following dates will have special Hours of operation.
  
  ■ Target date
  ・1/11 (Sun) *12/23: Some times have been updated due to incorrect information.
  [Special Hours of operation ②]
  <Facility Hours of operation >
  Shops 9:30-21:00
  Restaurant 10:30-21:00
  (1F Food Marche)
  2F Food Court 10:00-21:00
  <Others>
  1F Food Marche Café and Food Sales 9:30-21:00
  LAGOON TOOTH TOOTH 9:30-21:00
  LAGOON BBQ CLUB 9:30-22:00
  Cafe Taiyo Compass 9:30-21:00
  McDonald’s 9:30-21:00
  
  *Last order times at restaurants vary by store.
  * Hours of operation may vary at some stores.
  
  
  ② Regarding the dates when the "Special Rate Day" Parking fee discount applies
  *Please note that the double free parking campaign does not apply on special rate days.
  
  ■ Target date
  : 1/10 (Sat) - 12 (Monday holiday)
  
  ■ Price details
  Top image or Here Please check the "Special Price Days" section.
  *Please note that there are some weekdays and Saturdays on which the Sunday and holiday Services are applied.
  
  ■Notes when using the parking lot
  *Even if you are within the free time, you can pay using the "payment machine" or "Smart Park app."Please go.
  *If you have not yet settled your fare, the fee will be charged until you pass through the exit gate.You may need to settle the bill at a later date.
  (In this case, you will not be able to use the parking discount Services on the day of use.)
  
  *The content may be changed without notice.

• 2026/01/05

  [Important Notice] Introduction of two-factor authentication (one-time password)

  Thank you for using the Mitsui Shopping Park Members Page.
  As a security measure to ensure safer use of Services,
  If we detect a login from an unusual device or environment, we will implement a system that requires two-step authentication (one-time password) to verify the user's identity.
  
  ◆Scheduled launch date: January 7th (Wed) 12:00
  
  ◆How to use
  1. After entering your ID and password on the login screen, if a login from an unusual device or environment is detected, a one-time password entry screen may be displayed.
  2. A one-time password will be sent to the email address registered on the member's page.
  3. Enter the one-time password you received to complete the login process.
  
  ◆ Frequently asked questions about two-step authentication Here Please check.
  
  ◆Notes
  ・The one-time password is valid for 5 minutes. Please enter it as soon as possible after receiving the email.
  ・If you do not check the email containing the one-time password, you will not be able to log in.
  *Please check the email address you have registered on the members page in advance.
   

• 2025/11/01

  Facility Hours of operation /stores with special Hours of operation

  [Facility Hours of operation]
  * Shops 10:00-20:00
  *Restaurant (1F Food Marche) 11:00-21:00
  *2F Food Court 10:30-21:00
  
  [Stores with special Hours of operation]
  <Food and beverage sales>
  ・1F Food Marche cafe and food sales 10:00-21:00
  ・Cafe Taiyo Compass 10:00-21:00
  ・ McDonald’s 10:00-21:00
  ・LAGOON TOOTH TOOTH 10:00-21:00 * Hours of operation have changed from Saturday, November 1st
  ・LAGOON BBQ CLUB (advance reservation required) 10:00-22:00
  <Others>
  ・ PET PARADISE + BEAUTY & FUN (dog run)
  10:00-18:00 (last admission 17:00) *Summer period (June-August) 10:00-20:00 (last admission 19:00)
  *Merchandise sales will follow Shops Hours of operation listed above.
  ・ BorneLund Play World (Play World)
  10:00-19:00 (last admission 18:30)
  *Merchandise sales will follow Shops Hours of operation listed above.
  
  *Last order times at restaurants vary by store.
  * Hours of operation may differ during Golden Week, Obon, New Year's holidays, etc.
  *The content may be changed without notice.

• 2025/10/20

  [Important Notice] Caution and request regarding logins by third parties

  An unauthorized login by a malicious third party has been confirmed on the Mitsui Shopping Park Point Members Page.
  There is a possibility that your account may be used fraudulently, so to ensure safe use of Services, we ask that you take the following measures.
  For more information on this matter, please Mitsui Fudosan Retail Management Co., Ltd. Corporate Site Please check.
  
  [Request to customers]
  ・Regularly check your points history
  ・Change password
  *If you are using your login ID (email address) on other sites or apps,
  Please consider making changes.
  ・Use a strong password (uppercase and lowercase letters, numbers, and symbols)
  *Please also refer to the following for information on setting passwords.
  From the Ministry of Internal Affairs and Communications' Cybersecurity for the Public website
  "Setting and managing secure passwords"
  https://www.soumu.go.jp/main_sosiki/cybersecurity/kokumin/security/business/staff/06/ 
  (You will be redirected to an external site.)
  
  For frequently asked questions and Contact regarding this matter, please visit the following website:
  Frequently asked questions/ Contact regarding unauthorized login by third parties | Mitsui Fudosan Retail Management Co., Ltd.
   

• 2025/11/24

  [Notice] Changes to the shuttle bus schedule from January 13, 2026

  The free shuttle bus connecting MITSUI OUTLET PARK MARINE PIA KOBE and Tarumi Station isFrom January 13, 2026The timetable will be changed.
  We appreciate your understanding.
  *The content may be changed without notice.
  *The timetable and applicable dates for special operating days will be announced at a later date.

• 2025/12/31

  [1/28 (Wed)] Changes to Hours of operation due to exclusive use of LAGOON TOOTH TOOTH

  Due to a private dinner time reservation, LAGOON TOOTH TOOTH will be changing Hours of operation on Wednesday, January 28th as follows.
  　
  Target date: Wednesday, January 28, 2026
  Restaurant 10: 00-16:00 (last order 15:30)
  Patisserie (sales) 10: 00-18:00
  
  We appreciate your understanding.

• 2025/12/30

  Stores where "Mitsui Shopping Park App App de Payment", "Point QR", "QR Code Payment" and "Gift Certificates" cannot be used

  
  At MITSUI OUTLET PARK MARINE PIA KOBE, some of the following may not be eligible for payment.
  We apologize for any inconvenience this may cause and thank you for your understanding. We ask for your cooperation.
  
  [Items not available at some stores]
  *Mitsui Shopping Park App App De Payment
  *QR code payment (PayPay / Rakuten Pay / d Pay / au PAY / Merpay / QUO Card Pay / Alipay / WeChat Pay)
  * Mitsui Shopping Park points can be earned and used using point QR codes
  * Gift certificates (Shopping certificates issued at this facility and other MITSUI OUTLET PARK can be used at all stores)
  
  
  [List of items that cannot be used Shops]
  ・ Mercedez-Benz
  : <Vehicle only> *Merchandise will be available for purchase as usual.
  * Mitsui Shopping Park App Payment via App
  *Accrual and use of Mitsui Shopping Park points (Mitsui Shopping Park Card or point QR code)
  
  ・ SEIJO ISHII
  　：＊Mitsui Shopping Park App Payment via App
  *Some gift certificates
  　　
  ・ BorneLund Play World
  　:<Admission fee only>　
  * Use of Mitsui Shopping Park points (either Mitsui Shopping Park Card or point QR code)
  　　　*Merchandise will be available for purchase as usual.　
  　　　*If you pay your admission fee online, you will need to present proof of payment at the counter before entering the venue to receive Mitsui Shopping Park points.
  
  McDonald’s 's
  :*Gift certificate
  
  ・ VERITE
  ：＊Rakuten Pay
  
  *May not be available at some event stores.
  *The content may be changed without notice.
  *Please Contact each store for details.
  *QR Code is a registered trademark of DENSO WAVE INCORPORATED.
   

• 2025/12/12

  PopJet operation suspension (December 15th - for the time being)

  Regarding Pop Jet in Lagoon Community Park,
  Due to the risk of freezing due to the drop in temperature, operations will be suspended from Monday, December 15th.
  We appreciate your understanding and cooperation.
  As soon as the reopening date is decided, we will announce it on the facility's website.

• 2025/07/17

  Information on temporary delivery counter

  Please feel free to use the delivery counter that is permanently set up in front of General Information on the first floor.
  
  ■Location: Special counter in front of General Information on the 1st floor
  ■ Hours of operation: 11:00-16:00
  ■Shipping costs are to be paid by the customer (please refer to the attached document for details)
  *The listed fees are current as of August 7th. Fees may vary depending on the specifications of the item being shipped. Please inquire at the delivery counter for details.
  *Please note that the content may change without notice.
  ■ Delivery temperature range: room temperature, refrigerated, frozen
  ■Handling size: Total of three sides within 260cm, 50kg or less (Refrigerated and frozen: Total of three sides within 140cm, 30kg or less)
  ■Operating company: Sagawa Express Co., Ltd.
   

• 2024/12/19

  [Request] Please refrain from parking on the street

  The road in front of MITSUI OUTLET PARK MARINE PIA KOBE is a public road and is also used by the general public, so please refrain from parking on the road.
  Thank you for your understanding and cooperation.

• 2024/11/22

  Basic Policy on Customer Harassment

  [Basic policy regarding customer harassment]
  　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　
  Our company aims to operate safe, secure and attractive commercial facilities and provide our customers with comfortable spaces and Services.
  In order to achieve this, we believe it is essential to protect the mental and physical health of employees working in our commercial facilities and ensure a working environment where they can work with peace of mind.
  We will continue to respond sincerely to opinions and requests from customers, but as an organization, we will take a firm stance against any behavior that we determine to be customer harassment, including consulting with the police and lawyers.
  　
  ■ Definition of customer harassment
   Based on the Ministry of Health, Labor and Welfare's "Corporate Manual for Countermeasures against Customer Harassment," we have defined customer harassment as "customer requests or behavior that is inappropriate or that involves socially inappropriate behavior (abusive language, assault, threats, etc.) that harms the working environment of employees."
  The main examples of customer harassment are as follows, but are not limited to these:
  ・Violence, abusive language, and other harassing behavior
  ・Excessive or unreasonable requests, or requests unrelated to the product or Services
  - Demands or attacks on individual employees
  ・Time and location restrictions that exceed reasonable limits
  ・Defamation onsocial media or the internet
  - Any other requests or behavior that are deemed inappropriate according to social standards.
  
  Mitsui Fudosan Retail Management Co., Ltd.
   

• 2024/11/22

  Notice of stores with different Mitsui Shopping Park Point Services

  At MITSUI OUTLET PARK MARINE PIA KOBE, there are some Shops with different Mitsui Shopping Park Point Services.
  We apologize for any inconvenience this may cause and appreciate your understanding.
  
  [Shops with different Mitsui Shopping Park point Services]
  Please check here.
  
  *Point Services may differ at some event stores.
  *This may change without notice. Please Contact each store for details.

• 2025/09/20

  [Important Notice] Please be aware of fake accounts claiming to be from MITSUI OUTLET PARK MARINE PIA KOBE

  The official website and official social media accounts for MITSUI OUTLET PARK MARINE PIA KOBE are the following only:
  ◆ Facility website: https://mitsui-shopping-park.com/mop/kobe/
  ◆Insta gram　contemporary: @mop_kobe (https://www.insta gram　contemporary.com/mop_kobe/)
  ◆Facebook: @mop.kobe.mf (https://www.facebook.com/mop.kobe.mf)
  ◆LINE: @msppoint (https://lin.ee/4IqRadj) *This is the official Mitsui Shopping Park Point LINE account.
  Please be aware that other accounts are not affiliated with our facility in any way.
  
  If you use a fake site or enter personal information in a direct message from a fake account, there is a risk that your information may be misused.
  We ask that customers please check the URL before Access, or Access the site from the official facility website or social media list listed above, and refrain from using fake sites or accounts.
  If you have actually fallen victim to this scam, please prepare documents related to your trading partner, such as transaction screens, the contents of emails exchanged with the other party, the other party's information (ID, address, phone number, account number), and transfer records, and contact your nearest police station in advance to seek advice.
  
  Please see the link below for details.
  Please check the official MITSUI OUTLET PARK account | MITSUI OUTLET PARK (mitsui-shopping-park.com)

• 2024/11/22

  Regarding use of the electric vehicle parking lot

  Ten standard chargers for electric vehicles have been installed in the rooftop parking lot of the store building.
  This can be done through the EV charging app "MyPlago" which allows you to make reservations.
  ■Installation location:
  Store rooftop parking lot
  ■Installed equipment:
  Normal charger (6kW/3kW)
  ■Usage fee:
  Please check in "My Plago".
  *If you download the app and search for "MITSUI OUTLET PARK MARINE PIA KOBE", you can check information such as charging fees.
  ■Payment method:
  Credit card or electronic payment app registered in "My Plago"
  ■ Advance reservation:
  Through "My Plugo," you can reserve an available parking space with a charger installed for up to 60 minutes free of charge.
  Click here to download the smartphone app "My Plago"
  *Separate Parking fees will apply.
  
  To use this service, you will need to install the "My Plago" app on your smartphone.
  Regarding advance reservations, if there is availability, reservations can be made via the app up to 60 minutes before the desired charging time.
  
  *There are some car models of some manufacturers that cannot be charged with quick chargers. Please enter "car model" in the FAQ on the MyPlago website in advance to check the latest incompatible car models.
  
  Contact regarding this Services, please contact Plago Co., Ltd.
  https://plugo.co.jp/contact/