Announcements

• 2025/09/20

  [Important] Please be aware of fake accounts claiming to be from MITSUI OUTLET PARK MARINE PIA KOBE

  The official website and official social media accounts for MITSUI OUTLET PARK MARINE PIA KOBE are the following only:
  ◆ Facility website: https://mitsui-shopping-park.com/mop/kobe/
  ◆Insta gram　contemporary: @mop_kobe (https://www.insta gram　contemporary.com/mop_kobe/)
  ◆Facebook: @mop.kobe.mf (https://www.facebook.com/mop.kobe.mf)
  ◆LINE: @msppoint (https://lin.ee/4IqRadj) *This is the official Mitsui Shopping Park Point LINE account.
  Please be aware that other accounts are not affiliated with our facility in any way.
  
  If you use a fake site or enter personal information in a direct message from a fake account, there is a risk that your information may be misused.
  We ask that customers please check the URL before Access, or Access the site from the official facility website or social media list listed above, and refrain from using fake sites or accounts.
  If you have actually fallen victim to this scam, please prepare documents related to your trading partner, such as transaction screens, the contents of emails exchanged with the other party, the other party's information (ID, address, phone number, account number), and transfer records, and contact your nearest police station in advance to seek advice.
  
  For details about the official website and official social media accounts for MITSUI OUTLET PARK, including MITSUI OUTLET PARK MARINE PIA KOBE, please click here.

• 2025/09/24

  [Important] Traffic restrictions due to a nearby event from October 10th (Fri) to 12th (Sun)

  10/12　16:00時点
  近隣イベント開催に伴う国道２号線の断続的な封鎖影響もあり、入出庫に多大なお時間を要しております。
  ご来館をご予定されているお客様は、事前に交通状況をご確認をお願いいたします。
  
  ーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーー
  
  ①10月10日（金）〜12日（日）は近隣イベントの開催に伴い、国道2号線が時間帯によって通行止めとなります。
  
  ②10月11日（土）〜12日（日）は、マリンピア神戸前面道路は福田川交差点から施設までの区間が終日通行止めとなります。
  
  そのため、お車でお越しの際には、お時間によって駐車場の入出庫にお時間がかかる場合がございますので、公共交通機関でのご来館をお願いいたします。
  垂水駅からの無料シャトルバスにつきましても、特別ダイヤとなりますのでご注意ください。詳しくは「こちら」をご確認ください。
  
  ◆入出庫にお時間がかかると予想される時間帯◆
  ・10月10日（金）　     　 
  11時頃 〜12時頃、 17時頃 〜18時頃
  
  ・10月11日（土）　 　　  
  12時頃〜13時頃、15時頃〜16時30分頃、18時頃〜20時頃
  
  ・10月12日（日）　  
  13時頃 〜14時頃、 15時頃〜17時頃、19時頃〜21時頃
  
  なお、国道2号線の通行止めの時間が前後する場合や、混雑時間も変動する可能性がございます。ご了承ください。
  
  ※10月12日（日）は特別営業時間となります。詳しくは「こちら」をご確認ください。
  
  ※掲載内容は予告なく変更となる場合がございます。

• 2025/05/07

  Facility Hours of operation /stores with special Hours of operation

  [Facility Hours of operation]
  * Shops 10:00-20:00
  *Restaurant (1F Food Marche) 11:00-21:00
  *2F Food Court 10:30-21:00
  
  [Stores with special Hours of operation]
  <Food and beverage sales>
  ・1F Food Marche cafe and food sales 10:00-21:00
  ・Cafe Taiyo Compass 10:00-21:00
  ・ McDonald’s 9:00-21:00 *Starting Monday, September 1st, Hours of operation will change to 10:00-21:00.
  ・LAGOON TOOTH TOOTH 10:00-22:00
  ・LAGOON BBQ CLUB (advance reservation required) 10:00-22:00
  <Others>
  ・ PET PARADISE + BEAUTY & FUN (dog run)
  10:00-18:00 (last admission 17:00) *Summer period (June-August) 10:00-20:00 (last admission 19:00)
  *Merchandise sales will follow Shops Hours of operation listed above.
  ・ BorneLund Play World (Play World)
  10:00-19:00 (last admission 18:30)
  *Merchandise sales will follow Shops Hours of operation listed above.
  
  *Last order times at restaurants vary by store.
  * Hours of operation may differ during Golden Week, Obon, New Year's holidays, etc.
  *The content may be changed without notice.

• 2025/10/04

  [Important] Notice of special Hours of operation and special parking rates

  ★Information on "special Hours of operation" and "dates when special rate day Parking fee discount apply."
  
  ① Special Hours of operation
  The following dates will have special Hours of operation.
  
  ■Applicable dates: 10/12 (Sun), 11/2 (Sun), 11/23 (Sun/Holiday)
  *There will be traffic restrictions on surrounding roads on Sunday, October 12th. Please click here for details.
  
  [Facility Hours of operation]
  Shops 9:30-21:00
  Restaurant 10:30-22:00
  (1F Food Marche)
  2F Food Court 10:00-22:00
  
  【others】
  1F Food Marche Café and Food Sales 9:30-22:00
  LAGOON TOOTH TOOTH 9:30-22:00
  LAGOON BBQ CLUB 9:30-22:00
  Cafe Taiyo Compass 9:30-22:00
  McDonald’s 9:30-22:00
  
  *Last order times at restaurants vary by store.
  * Hours of operation may vary at some stores.
  
  
  ② Regarding the dates when the "Special Rate Day" Parking fee discount applies
  *Please note that the double free parking campaign does not apply on special rate days.
  
  ■Applicable dates:11/2 (Sun), 11/23 (Sun)
  *There are no special price days in October.
  
  [Price details]
  Please check the image above or the "Special Price Days" section here.
  
  [Notes when using the parking lot]
  *Even if you are within the free time,please pay using the "payment machine" or "Smart Park app."
  *If you have not yet settled your fare, the fee will be charged until you pass through the exit gate, so youmay be required to settle the fee at a later date.
  (In this case, you will not be able to use the parking discount Services on the day of use.)
  
  *The content may be changed without notice.

• 2025/07/01

  [Important] Members page password change request

  In light of the current situation surrounding the Internet, we are asking you to reset your password to strengthen security.
  
  [How to change your password]
  ① Members Page Log in
  *If you have forgotten your password, please proceed from "Forgot your password?"
  
  ② Change your password
  Please go to "Change Password" on the member page.
  *You can also log in to the members page from the facility's website.
  *When changing your password, we recommend that you avoid using the same password as for other Internet Services.
  *If necessary, please also consider changing your login ID (email address).
  
  When Mitsui Fudosan Commercial Management Co., Ltd. sends an email requesting you to change your password, the sender will be [noreply@mm.mitsui-shopping-park.com].
  When you receive an email, please check the sender address.
  
  We appreciate your understanding and cooperation so that our customers can use Services with peace of mind.
   

• 2025/09/11

  [Shuttle Bus] Information on irregular schedule for Autumn Festival from October 10th (Fri) to 12th (Sun)

  Please use public transport

  Due to traffic restrictions during the Autumn Festival, the buses will be operating on an irregular schedule from Friday, October 10th to Sunday, October 12th.
  Please note that depending on the situation on the day, there may be significant disruptions to the schedule.
  Please see the attached image for details of the irregular timetable.
   

• 2025/08/16

  Double the free parking time on regular rate days!

  It's convenient and you can shop leisurely.

  *From September 13th (Saturday) to September 15th (Monday, holiday)This Services is not available due to special price day..
  
  ＼Limited Time Offer in Regular price day The free parking time is 2x To! /
  This indoor mall allows you to enjoy shopping comfortably and leisurely even on hot or rainy days.
   
  Visit us weekdays teeth 4 hours free, Weekends and Holidays teeth 2 hours free!
  Mitsui Shopping Park Card "Saison" members If so... Also, anytime 2 hours free!
  In addition, parking Services are available according to the amount of your purchases on the day!
  
   ■ Period: 2025/6/20 (Fri) - 11/3 (Mon, holiday)
  *From September 13th (Saturday) to September 15th (Monday, holiday) This Services is not available due to special price day..
  
  ■The total free time of ①, ② and ③ applies.
  
  ①Free parking time when visiting on a regular fee day *Free time that can be applied without making a purchase
  ・Weekdays: 4 hours free
  ・Saturdays, Sundays and holidays: 2 hours free
  
  ② <Mitsui Shopping Park Card "Saison" Members>
  ・2 hours free
  
  3. Parking Services according to the amount of purchase
  ・ 3,000 yen (tax included, totals accepted) or more: 1 hour free
  ・ 6,000 yen or more (tax included, totals accepted): 2 hours free
  ・10,000 yen (tax included, totals accepted) or more: 3 hours free
  +
  ・For those using LAGOON BBQ CLUB: 3 hours free per session
  ・Those using activities (※): 1 hour free per session
  (※) Activities in the paid dog run and lagoon area at BorneLund Asobi no Sekai and PET PARADISE + BEAUTY & FUN (please check with each location for details on how to apply for Services)
   

• 2025/04/17

  Stores where "Mitsui Shopping Park App App de Payment", "Point QR", "QR Code Payment" and "Gift Certificates" cannot be used

  
  At MITSUI OUTLET PARK MARINE PIA KOBE, some of the following may not be eligible for payment.
  We apologize for any inconvenience this may cause and thank you for your understanding. We ask for your cooperation.
  
  [Items not available at some stores]
  *Mitsui Shopping Park App App De Payment
  *QR code payment (PayPay / Rakuten Pay / d Pay / au PAY / Merpay / QUO Card Pay / Alipay / WeChat Pay)
  * Mitsui Shopping Park points can be earned and used using point QR codes
  * Gift certificates (Shopping certificates issued at this facility and other MITSUI OUTLET PARK can be used at all stores)
  
  
  [List of items that cannot be used by Shops]
  ・ Mercedez-Benz
  : <Vehicle only> *Merchandise will be available for purchase as usual.
  * Mitsui Shopping Park App Payment via App
  *Accrual and use of Mitsui Shopping Park points (Mitsui Shopping Park Card or point QR code)
  
  ・ SEIJO ISHII
  　：＊Mitsui Shopping Park App Payment via App
  *Some gift certificates
  　　
  ・ BorneLund Play World
  　:<Admission fee only>　
  * Use of Mitsui Shopping Park points (either Mitsui Shopping Park Card or point QR code)
  　　　*Merchandise will be available for purchase as usual.　
  　　　*If you pay your admission fee online, you will need to present proof of payment at the counter before entering the venue to receive Mitsui Shopping Park points.
  
  McDonald’s 's
  :*Gift certificate
  
  *This may not be available at some event stores.
  *The content may change without notice. Please Contact each store for details.
  *QR code is a registered trademark of DENSO WAVE Inc.
   

• 2024/12/19

  [Request] Please refrain from parking on the street

  The road in front of MITSUI OUTLET PARK MARINE PIA KOBE is a public road and is also used by the general public, so please refrain from parking on the road.
  Thank you for your understanding and cooperation.

• 2024/11/22

  Basic Policy on Customer Harassment

  [Basic policy regarding customer harassment]
  　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　
  Our company aims to operate safe, secure and attractive commercial facilities and provide our customers with comfortable spaces and Services.
  In order to achieve this, we believe it is essential to protect the mental and physical health of employees working in our commercial facilities and ensure a working environment where they can work with peace of mind.
  We will continue to respond sincerely to opinions and requests from customers, but as an organization, we will take a firm stance against any behavior that we determine to be customer harassment, including consulting with the police and lawyers.
  　
  ■ Definition of customer harassment
   Based on the Ministry of Health, Labor and Welfare's "Corporate Manual for Countermeasures against Customer Harassment," we have defined customer harassment as "customer requests or behavior that is inappropriate or that involves socially inappropriate behavior (abusive language, assault, threats, etc.) that harms the working environment of employees."
  The main examples of customer harassment are as follows, but are not limited to these:
  ・Violence, abusive language, and other harassing behavior
  ・Excessive or unreasonable requests, or requests unrelated to the product or Services
  - Demands or attacks on individual employees
  ・Time and location restrictions that exceed reasonable limits
  ・Defamation onsocial media or the internet
  - Any other requests or behavior that are deemed inappropriate according to social standards.
  
  Mitsui Fudosan Retail Management Co., Ltd.
   

• 2024/11/22

  Notice of stores with different Mitsui Shopping Park Point Services

  At MITSUI OUTLET PARK MARINE PIA KOBE, there are some Shops with different Mitsui Shopping Park Point Services.
  We apologize for any inconvenience this may cause and appreciate your understanding.
  
  [Shops with different Mitsui Shopping Park point Services]
  Please check here.
  
  *Point Services may differ at some event stores.
  *This may change without notice. Please Contact each store for details.

• 2025/09/27

  ★Notice of special parking rate days

  This is a guide to the dates when the "Special Rate Day" Parking fee discount applies.
  *Please note that the double free parking campaign does not apply on special rate days.
  
  [Special price day]
  There are no special pricing days in October.
  ★Special price days in November
  11/2 (Sun), 11/23 (Sun)
  
  [Price details]
  Please check the image above or the "Special Price Days" section here.
  
  [Notes when using the parking lot]
  *Even if you are within the free time,please pay using the "payment machine" or "Smart Park app."
  *If you have not yet settled your fare, the fee will be charged until you pass through the exit gate, so youmay be required to settle the fee at a later date.
  (In this case, you will not be able to use the parking discount Services on the day of use.)
  *The content may be changed without notice.

• 2025/09/15

  ★Special Hours of operation

  The following dates are: Special Hours of operation It will be.
  Also, Parking fee Services Special Price Day Regarding Here Please check.
  
  ■Applicable dates: 10/12 (Sun), 11/2 (Sun), 11/23 (Sun/Holiday)
  *10/12 (Sun) Traffic restrictions on surrounding roads For more information, please see Here Please check ".
  
  [Facility Hours of operation]
  Shops 9:30 ~ 21:00
  restaurant 10:30 ~ 22:00　
  (1F Food Marche)
  2F Food Court 10:00 ~ 22:00　
  
  【others】
  1F Food Marche cafe and food store 9:30 ~ 22:00
  LAGOON TOOTH TOOTH 9:30 ~ 22:00
  LAGOON BBQ CLUB 9:30 ~ 22:00
  Cafe Taiyo Compass 9:30 ~ 22:00
  McDonald’s9:30~22:00
  
  *Last order times at restaurants vary by store.
  * Hours of operation vary at some stores.
  *The content may be changed without notice.

• 2025/08/25

  [From Monday, September 1st until further notice] Duty-free sales temporarily suspended at "and ST" on the 2nd floor

  [From Monday, September 1st until further notice] Duty-free sales temporarily suspended at "and ST" on the 2nd floor

  From Monday, September 1st, duty-free sales will be suspended at "and ST" on the 2nd floor for the time being.
  We apologize for any inconvenience this may cause and appreciate your understanding.

• 2025/07/17

  Information on temporary delivery counter

  Please feel free to use the delivery counter that is permanently set up in front of General Information on the first floor.
  
  ■Location: Special counter in front of General Information on the 1st floor
  ■ Hours of operation: 11:00-16:00
  ■Shipping costs are to be paid by the customer (please refer to the attached document for details)
  *The listed fees are current as of August 7th. Fees may vary depending on the specifications of the item being shipped. Please inquire at the delivery counter for details.
  *Please note that the content may change without notice.
  ■ Delivery temperature range: room temperature, refrigerated, frozen
  ■Handling size: Total of three sides within 260cm, 50kg or less (Refrigerated and frozen: Total of three sides within 140cm, 30kg or less)
  ■Operating company: Sagawa Express Co., Ltd.
   

• 2024/11/22

  Regarding use of the electric vehicle parking lot

  Ten standard chargers for electric vehicles have been installed in the rooftop parking lot of the store building.
  This can be done through the EV charging app "MyPlago" which allows you to make reservations.
  ■Installation location:
  Store rooftop parking lot
  ■Installed equipment:
  Normal charger (6kW/3kW)
  ■Usage fee:
  Please check in "My Plago".
  *If you download the app and search for "MITSUI OUTLET PARK MARINE PIA KOBE", you can check information such as charging fees.
  ■Payment method:
  Credit card or electronic payment app registered in "My Plago"
  ■ Advance reservation:
  Through "My Plugo," you can reserve an available parking space with a charger installed for up to 60 minutes free of charge.
  Click here to download the smartphone app "My Plago"
  *Separate Parking fees will apply.
  
  To use this service, you will need to install the "My Plago" app on your smartphone.
  Regarding advance reservations, if there is availability, reservations can be made via the app up to 60 minutes before the desired charging time.
  
  *There are some car models of some manufacturers that cannot be charged with quick chargers. Please enter "car model" in the FAQ on the MyPlago website in advance to check the latest incompatible car models.
  
  Contact regarding this Services, please contact Plago Co., Ltd.
  https://plugo.co.jp/contact/