- 2024/12/01
Basic Policy on Customer Harassment
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2024/10/22
Mitsui Fudosan Retail Management Co., Ltd.
Our company aims to operate commercial facilities that are safe, secure, and attractive to our customers, and to provide them with a comfortable space and Services.
To achieve these goals, we believe it is essential to protect the physical and mental health of employees working in commercial facilities and to ensure a safe and secure working environment.
We will continue to respond sincerely to customer opinions and requests, but we will take a firm stance as an organization against any behavior that we determine constitutes customer harassment, including consulting with the police and lawyers.
■ Definition of customer harassment
Based on the "Customer Harassment Countermeasures Corporate Manual" issued by the Ministry of Health, Labour and Welfare, our company has defined customer harassment as "customer requests and actions that lack reasonableness in content, or that are socially inappropriate (abusive language, assault, threats, etc.) and harm the working environment of employees."
The following are some of the main examples of customer harassment, but they are not exhaustive.
・Violence, abusive language, and other harassment
- Excessive or unreasonable demands, or demands unrelated to the product or Services.
・Demands and attacks on individual employees
- Temporal and spatial constraints that exceed a reasonable scope
・Defamation on social media or the internet
・Other requests, behavior, etc. whose content or nature is deemed inappropriate according to social standards
Mitsui Fudosan Retail Management Co., Ltd.
Our company aims to operate commercial facilities that are safe, secure, and attractive to our customers, and to provide them with a comfortable space and Services.
To achieve these goals, we believe it is essential to protect the physical and mental health of employees working in commercial facilities and to ensure a safe and secure working environment.
We will continue to respond sincerely to customer opinions and requests, but we will take a firm stance as an organization against any behavior that we determine constitutes customer harassment, including consulting with the police and lawyers.
■ Definition of customer harassment
Based on the "Customer Harassment Countermeasures Corporate Manual" issued by the Ministry of Health, Labour and Welfare, our company has defined customer harassment as "customer requests and actions that lack reasonableness in content, or that are socially inappropriate (abusive language, assault, threats, etc.) and harm the working environment of employees."
The following are some of the main examples of customer harassment, but they are not exhaustive.
・Violence, abusive language, and other harassment
- Excessive or unreasonable demands, or demands unrelated to the product or Services.
・Demands and attacks on individual employees
- Temporal and spatial constraints that exceed a reasonable scope
・Defamation on social media or the internet
・Other requests, behavior, etc. whose content or nature is deemed inappropriate according to social standards
