[Important] Regarding defects in original merchandise for the TV anime "Medalist"

It has come to our attention that some of the original merchandise sold at the event for the TV anime "Medalist," which began on March 20, 2026 (Friday, public holiday), were manufactured with specifications different from those announced in advance.

We sincerely apologize for the great inconvenience caused to our customers who made a purchase.

■Target products and details of defects
・Product name:
Mini character acrylic stand (8 types in total, sold randomly)

[Correct product size]
Approximately W50mm x H70mm

[Sizes of the products actually sold at the venue]
Approximately W40mm × H40mm

Due to a manufacturing defect, we were selling products that were different in size from those listed on the product page and in our prior notices.

・Product name:
Swinging Pair Acrylic Stands <3 types in total>
We were selling products that had defects in the metal parts of the stand due to a manufacturing defect.

■Regarding sales status (Information updated on 3/23 (Monday))
- Mini character acrylic stands (8 types in total): Sales resume from March 23rd (Monday)..
・Wobbly Pair Acrylic Stands <All 3 types>: Sales will resume from March 21st (Sat).

■Handling of customers who have already purchased at the venue
Customers who purchased the affected products can receive a refund or exchange at the venue.
(Please note that it may take some time to process the exchange.)

We apologize for the inconvenience, but please prepare the following items and present them at the reception desk.

[Items to bring]
• Target products

[Reception location]
Merchandise sales counter inside the 1st floor center court

[Application period]
2026/3/20 (Fri/Holiday) - 3/29 (Sun)

[Reception hours]
11:00-18:30

■For customers who are unable to visit us
For customers who live far away or are otherwise unable to visit during the period,
We apologize for the inconvenience, but please contact us at Contact below.
< Contact form is here>