Frequently Asked Questions

よくある質問 よくある質問

Q. Is free Wi-Fi available?

Yes, free Wi-Fi is available at several locations within the facility. User registration is required

Q. How can I get to Sapporo Station?

There are buses to Sapporo Station and to Fukuzumi Station.
From Fukuzumi Station you can reach Sapporo Station in about 13 minutes by Toho Subway Line.

Q. Are there any tax free shops?

Q. I want to leave my heavy luggage somewhere.

Coin lockers (100 yen required, returned after use) are available inside the facility.
Large coin lockers (H111cm x W50cm x D65cm) for storing suitcases are also available.
*Clover Mall 1F West Entrance

I want to use a baby stroller.

Coin baby strollers (100 yen required, returned after use) are available. The strollers are available for babies 2-24 months of age.

I want to make an international phone call.

There are no public telephones for international calls available.

Q. Is currency exchange available?

Currency exchanger available.(Located by the North Entrance on the 1st floor of the Clover Mall. )

  • Foreign currency to Japanese yen
    *Chinese yuan, Taiwan dollar, Hong Kong dollar, Korean won,Thai baht, Singapore dollar, US dollar, Euro
  • Japanese yen to foreign currency
    *US dollar only

Q. Where can I buy home electronics?

There are no home electronics retailers within the facility. Stores of large electronics retailers are available at the nearby Intervillage Omagari Shopping Center.

Q. I want to send goods / letters to another country.

Unfortunately, shipping outside Japan is not available at this time.

Q. How can I get to the airport?

Buses run to Shin-Chitose Airport from the North Entrance (bus stop along route 36).

Q. Does anyone in the staff speak Chinese?

It is possible to connect to the Call Center from stores. Further, an interpretation service called Smile Call is available at the Information Desk. For details, please inquire at the Information Desk.

Q. Is it possible to use a Union Pay card?

Yes, it is possible to use a Union Pay card in all stores except Seven Eleven.

Q. Where is the ATM?

■Seven Bank ATM is available inside the Seven Eleven Opening hours: 10:00-21:00

Get ADOBE READER

This site contains PDF content.

PDF content can be viewed by installing the latest version of the plugin software shown to the left.

Return to the top page