Service details

Convenient services for international customers

FREE　WiFi

Free Internet connection available at Wi-Fi spots within the facility

Details

Call Center

Please contact us if you have any concerns or problems. A foreign language-speaking operator will assist you

Details

Credit Cards

VISA, JCB, MasterCard, American Express and Diners Club credit cards are accepted.(Excluding some stores.)

Union Pay

Can be used.
* Not accepted in some stores.

Foreign currency exchange machine
*Business hours of the mall are applied to the operation hours.

<Available currency>

• Foreign currency to Japanese yen
  *Chinese yuan, Taiwan dollar, Hong Kong dollar, Korean won,Thai baht, Singapore dollar, US dollar, Euro

Information Desk

• TOURIST INFORMATION
  Tax-free Counter

  

  ・Floor guide
  ・The process for tax refund
  ・Available in English and Chinese

ATM

• ATMs

  

  <Seven Bank ATM>
  *Union Pay accepted.
  10:00-21:00
  
  <Hyakugo Bank ATM, San ju San Bank>
  10:00-21:00
  ■ Handling cash cards San ju San Bank affiliated financial institutions
  10:00-21:00
  (Sat, Sun, Holidays until 17:00)
  ■Handling cash cards from Japan Post Bank
  10:00-21:00

Customers with physical disabilities

• Priority Restrooms / Priority Restrooms (Ostomate)

  

  Wheelchair accessible priority restrooms are available.

• Wheelchair loan

  

  Lending of wheelchairs is available at 5 locations.
  *Lending a refundable deposit of 100 yen.
  *Please return wheelchairs to the same location as they were borrowed from.

Customers with children

• Lending of Baby Strollers

  

  * Free lending at the North Area 1F Information Desk.
  (Until 4 years of age, up to 18kg)
  * Please return baby strollers to the same location they were borrowed from.
  * The number of available strollers is limited.
  

• Kids' Room

  

  A spacious area for the whole family to relax in between shopping.Located next to “Jouete” on the 2nd floor of the North Area.

• Nursing room

  

  There are four locations within the facility for nursing. Changing and diaper changing spaces as well as hot water are available. Can also be used for making baby formula.

• Diaper Changing Room

  

  Diaper changing tables that can accommodate children 1 month - 2 1/2 years old are available at four locations.

• Parent-Child Restrooms

  

  Baby Keeps for children 5 months - 2 1/2 years old to sit on and Baby Sheets for 1 month - 2-year-old children to sleep on are available in men's and women's restroom stalls.Children's toilet seats and washstands are also available.

Other services

• Coin Lockers

  

  Sites: 1st floor of South Area, 1st floor of Parkside Area,
  in front of the restroom next to SHIPS on the 1st floor of South Area,
  next to BOUL'ANGE Café on the 1st floor of South Area,
  at the back of Gong cha on the 1st floor of South Area,
  at the back of Maison Margiela on the 1st floor of Parkside Area
  Coin lockers are installed at the above sites.
  Please store your baggage that is unnecessary for shopping in a locker and enjoy shopping.
  (Change machines were added.)

  ●Available hours

  10:00 - 20:00 (following the business hours of the facilities)

  ●Prices

  200 yen for a S size / 300 yen for a M size / 400 yen for a L size

  600 yen for a XL size / 800 yen for a XXL size

  *Please refrain from using a coin locker outside business hours (The use of coin lockers is limited to the use on the day).

  ●Sizes of coin lockers

  [XXL] width: 540mm height: 1,142mm depth: 675mm

  [XL] width: 540mm height: 567mm depth: 675mm

  [L] width: 357mm height: 802mm depth: 513mm

  [M] width: 357mm height: 533mm depth: 453mm

  [S] width: 357mm height: 398mm depth: 453mm

• Clothing Alterations

  

  Available at “reparera+” on the 2nd floor of the Park Side Area.

• Smoking Areas

  

  Smoking areas are available at five locations. Please smoke in the designated locations with ashtrays when smoking outside the building.
  * Smoking is prohibited within the facility at all times.

• Parking Services

  

  <Fee> 1,000 yen / day
  The parking area is shared with Nagashima Spa Land.
  For customers who make a purchase of at least 3,000 yen at a single store, a parking fee return service is available within the facility.
  Please be sure to bring your parking stub with you and not leave it inside the car.
  

• Cell Phone Chargers

  

  Two cell phone charging stations are available. 100 yen for 20 minutes of charging.
  * Some cell phone models are not supported

• Prayer room

  

  May be used freely for prayer.