Frequently Asked Questions

よくある質問 よくある質問

Q.What are the business hours?

Business hours are as follows
Shops: 10:00-20:00
Restaurants: Varies by store
Food court: Weekdays 11:00-21:00 (last order 20:30)
Saturdays, Sundays and Holidays 10:30-21:00 (last order 20:30)

Are there any closing days?

The Outlet Park has no fixed closing days.

Q.Are there any tax free shops?

For details, please see the tax free shops list.

Q. Is currency exchange available?

Currency exchanger available.(French Court on the 1st floor of the North Area.)

  • Foreign currency to Japanese yen
    *Chinese yuan, Taiwan dollar, Hong Kong dollar, Korean won,Thai baht, Singapore dollar, US dollar, Euro
  • Japanese yen to foreign currency
    *US dollar only

Q. Is it possible to use a credit card?

Yes, it is possible to use VISA, JCB, MasterCard, American Express and Diners Club cards.
(Excluding some stores.)

Q. Is it possible to use a Union Pay card?

Yes, it is possible to use a Union Pay card.
* Excluding some stores.

Q. Are there any ATMs available?

■Seven Bank ATM (inside Seven Eleven)
Opening hours : 10:00-21:00
*Union Pay accepted.
■San ju San Bank (North Area 2F)
Opening hours : 10:00-21:00
■Hyakugo Bank ATM (North Area 2F)
Opening hours : 10:00-21:00

Q. Is free Wi-Fi available?

Yes, free Wi-Fi is available at several locations within the facility.
User registration on the used device is required.

Q. Are there staff that speak foreign languages?

There is a call center available.

Q. Is there a floor guide?

Floor guides are available within the facility. An online Floor Guide (PDF) is also available.

Q. Can purchased items be shipped overseas?

Unfortunately, overseas shipping is not available.

Q. Are there any coin lockers?

Sites: 1st floor of South Area, 1st floor of Parkside Area
in front of the restroom next to SHIPS on the 1st floor of South Area
next to BOUL'ANGE Café on the 1st floor of South Area
at the back of Gong cha on the 1st floor of South Area
at the back of SAINT LAURENT on the 1st floor of Parkside Area
Coin lockers are installed on the above sites.
Please store your baggage that is unnecessary for shipping in a locker and enjoy shopping.
(Change machines were added.)

●Available hours
10:00 - 20:00 (following the business hours of the facilities)
200 yen for a S size / 300 yen for a M size / 400 yen for a L size
600 yen for a XL size / 800 yen for a XXL size
*Please refrain from using a coin locker outside business hours (The use of coin lockers is limited to the use on the day).
●Sizes of coin lockers
[XXL] width: 540mm height: 1,142mm depth: 675mm
[XL] width: 540mm height: 567mm depth: 675mm
[L] width: 357mm height: 802mm depth: 513mm
[M] width: 357mm height: 533mm depth: 453mm
[S] width: 357mm height: 398mm depth: 453mm

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