Frequently Asked Questions

よくある質問 よくある質問

Q. What are your business hours?

Our business hours are as follows.

Shops
10:00-20:00
Restaurants
11:00-21:00
Food Court
10:30-21:00

Q. When are you closed?

There are no fixed days on which we are closed

Q. Are there tax free shops?

Yes.
Please see the list of tax free shops for details.

Q. Are credit cards accepted?

VISA, JCB, MasterCard, American Express,
and Diners Club credit cards are accepted (excludes some shops).

Q. Are Union Pay accepted?

Can be used at all shops.
*Excludes 7-Eleven and kitchen cars.

Q. Are there any FREE Wi-Fi spots?

There are a number of locations within the facility (free).
User registration inside the facility is required.

Q. Are there staff that speak foreign languages?

English and Chinese support available at the Tax-free Counter.
There is a call center available.

Q. Is there a floor guide?

Yes, floor guides are available inside the facility.
You can also view a PDF of the floor guide.

Q. Can purchased items be shipped overseas?

Unfortunately, overseas shipping is not available.

Q. Are there coin operated lockers?

Coin Lockers
Coin operated lockers (refundable 100 yen deposit)
are available at 3 locations within the facility.

Get ADOBE READER

This site contains PDF content.

PDF content can be viewed by installing the latest version of the plugin software shown to the left.

Return to the top page