FAQ

Q1: Is the UnionPay card accepted?

A: Most shops accept this card but some may not. Please ask shop staff for more information.

Q2: Where can I get information about sightseeing or transportation?

A: The JTB/TOKYO TOURIST INFORMATION CENTER TOYOSU located on the first floor.

Q3: Is assistance available in languages other than Japanese?

A: Unfortunately, our support staff members only speak Japanese. Please contact the multi-language call center for service in other languages.

Q4: Are credit cards accepted?

A: Yes. Major credit cards are accepted. Please ask at the shop whether your credit card is accepted or not.

Q5: Can I use a baby stroller?

A: Yes, you can. A coin-release baby stroller is available on each floor.

There are a limited number of baby strollers.
We are sorry, no advance reservations for a baby stroller can be accepted.
Please confirm the locations at the Information Desk.

Q6: Is TAXFREE shopping available?

A: TAXFREE shopping is available at a number of shops. Click here for more details.

Q7: Is there a drugstore in the mall?

A: Yes. HAC Drug is located on the first floor.

Q8: Is there a place for boarding/disembarking from large buses?

A: Passengers may board and disembark from large buses at the first floor central entrance. After passengers disembark, large buses must be parked in the temporary parking lot.

Q9: What shops are there in LaLaport TOYOSU?

A: There are a large number of major shops in LaLaport Toyosu, including UNIQLO, Muji, Tokyu Hands and many more.