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- FAQ
FAQ
Q1: Is the UnionPay card accepted?
A: Most shops accept this card but some may not. Please ask shop staff for more information.
Q2: Is assistance available in languages other than Japanese?
A: Unfortunately, our support staff members only speak Japanese. Please contact the multi-language call center for service in other languages.
Q3: Are credit cards accepted?
A: Yes. Major credit cards are accepted. Please ask at the shop whether your credit card is accepted or not.
Q4: Can I use a baby stroller?
A: Yes, you can. A coin-release baby stroller is available on each floor.
- There are a limited number of baby strollers.
- We are sorry, no advance reservations for a baby stroller can be accepted.
- Please confirm the locations at the Information Desk.
Q5: Is TAXFREE shopping available?
A: TAXFREE shopping is available at a number of shops. Click here for more details.
Q6: Is there a drugstore in the mall?
A: Yes. Welcia pharmacy is located on the first floor.
Q7: Is there a place for boarding/disembarking from large buses?
A: Passengers may board and disembark from large buses at the first floor central entrance. After passengers disembark, large buses must be parked in the temporary parking lot.
Q8: What shops are there in LaLaport TOYOSU?
A: There are a large number of major shops in LaLaport Toyosu, including UNIQLO, Muji, Tokyu Hands and many more.