Announcements
Basic Policy on Customer Harassment
October 22, 2024
Mitsui Fudosan Retail Management Co., Ltd.
Our company aims to operate safe, secure and attractive commercial facilities and provide our customers with comfortable spaces and Services.
In order to achieve this, we believe it is essential to protect the mental and physical health of employees working in our commercial facilities and ensure a working environment where they can work with peace of mind.
We will continue to respond sincerely to opinions and requests from customers, but as an organization, we will take a firm stance against any behavior that we determine to be customer harassment, including consulting with the police and lawyers.
■ Definition of customer harassment
Based on the Ministry of Health, Labor and Welfare's "Corporate Manual for Countermeasures against Customer Harassment," we have defined customer harassment as "customer requests or behavior that is inappropriate or that involves socially inappropriate behavior (abusive language, assault, threats, etc.) that harms the working environment of employees."
The main examples of customer harassment are as follows, but are not limited to these:
・Violence, abusive language, and other harassing behavior
・Excessive or unreasonable requests, or requests unrelated to the product or Services
- Demands or attacks on individual employees
・Time and location restrictions that exceed reasonable limits
・Defamation on social media or the internet
- Any other requests or behavior that are deemed inappropriate according to social standards.
Stores that are not eligible for App Payment
The following stores do not support App de Payment.
We appreciate your understanding once again.
[Excluded stores]
・Sghr Sugahara Shops Yodoyabashi Station
・Ring Jacket Meister 206
・Yumemishi, a healing place in Kyoto
・ Starbucks Coffee
・ TAKEO Yodoyabashi MIHONCHO
・ Family mart
・ WORKSTYLING Yodoyabashi
・ dinos OUTLET by SAKURA FOLKS (2024/5/7 OPEN)
This information is current as of April 22, 2024.
Regarding stores not eligible for Mitsui Shopping Park Points
The following stores are not eligible for Mitsui Shopping Park Points.
We appreciate your understanding once again.
[Excluded stores]
・Sghr Sugahara Shops Yodoyabashi Station
・Ring Jacket Meister 206
・Yumemishi, a healing place in Kyoto
・ Starbucks Coffee
・ TAKEO Yodoyabashi MIHONCHO
・ Family mart
・ WORKSTYLING Yodoyabashi
・ dinos OUTLET by SAKURA FOLKS
・ MOONRAKERS
This information is current as of April 1, 2025.
Regarding the expiration date of coupons, meal coupons, and shopping coupons
Thank you for always using Yodoyabashi odona.
Please double-check the expiration dates of any coupons, meal coupons, or shopping coupons you have.
Expired tickets cannot be used.
We look forward to your visit during this period.