Announcements

• 2026/01/05

  [Important Notice] Introduction of two-factor authentication (one-time password)

  Thank you for using the Mitsui Shopping Park Members Page.
  As a security measure to ensure safer use of Services,
  If we detect a login from an unusual device or environment, we will implement a system that requires two-step authentication (one-time password) to verify the user's identity.
  
  ◆Introduction date: January 7, 2026 (Wednesday) 12:00
  
  ◆How to use
  1. After entering your ID and password on the login screen, if a login from an unusual device or environment is detected, a one-time password entry screen may be displayed.
  2. A one-time password will be automatically issued and sent to the email address registered on your member's page.
  3. Enter the one-time password you received to complete the login process.
  *You do not need to set your own one-time password.
  
  ◆ Frequently asked questions about two-step authentication Here Please check.
  
  ◆Notes
  • The one-time password is valid for 5 minutes. Please enter it as soon as possible after receiving the email.
  ・If you do not check the email containing the one-time password, you will not be able to log in.
  *Please check the email address you have registered on the members page in advance.
  
  
   

• 2025/10/20

  [Important Notice] Caution and request regarding logins by third parties

  We have also experienced fraudulent logins by malicious third parties impersonating other users on the Mitsui Shopping Park Points Members Page.
  There is a possibility that your account may be used fraudulently. To ensure the safe use of Services, we ask that you take the following actions.
  For further details regarding this matter, please see below. Mitsui Fudosan Retail Management Co., Ltd. Corporate Website Please check.
  
  [A request to our customers]
  • Regularly check your points history
  ・Change password
  *If you are using this on other sites or apps, please use your login ID (email address).
  Please consider making changes.
  ・Use a strong password (uppercase and lowercase letters, numbers, and symbols)
  *Please also refer to the following for information on setting your password.
  From the Ministry of Internal Affairs and Communications' Cybersecurity Site for Citizens
  "Setting and managing secure passwords"
  https://www.soumu.go.jp/main_sosiki/cybersecurity/kokumin/security/business/staff/06/ 
  (This will take you to an external website.)
  
  For frequently asked questions and Contact regarding this matter, please check the following website.
  Frequently Asked Questions / Contact Regarding Third-Party Impersonation Logins | Mitsui Fudosan Retail Management Co., Ltd.
   

• 2024/04/01

  Business status information

  The facility's opening hours are as follows:
  
  ■ Facility Hours of operation [As of Tuesday, January 14, 2025]
  * Shops /cafe: 10:00-20:00
  　　　　　　　　　　　
  * Hours of operation and other details may change without notice, so please Contact each store for the latest information.
  *As of Monday, January 13, 2025 (national holiday), Factory Outlets Block B will be temporarily closed for renovation.
  Factory Outlets Block A and Villa will remain open from Tuesday, January 14, 2025.

• 2024/08/01

  ★Information on Shops with different point Services ★

  At MITSUI OUTLET PARK TAMA MINAMI OSAWA, some stores have different Mitsui Shopping Park Point Services.
  For stores with different point Services, please check here​.
  We appreciate your understanding in this matter.
  
  *Point Services may differ at some event stores.
  *This may change without notice. Please Contact each store for details.

• 2024/08/26

  Stores where "Mitsui Shopping Park App App de Payment", "Point QR" and "QR Code Payment" are not available

  At MITSUI OUTLET PARK TAMA MINAMI OSAWA, When paying at the following stores,
  ・Mitsui Shopping Park App Payment via App
  ・Payment by QR code (PayPay / Rakuten Pay / d Pay / au PAY / Merpay / QUO Card Pay / Alipay / WeChat Pay)
  Furthermore, Mitsui Shopping Park points cannot be earned or used using point QR codes.
  
  We apologize for any inconvenience this may cause and appreciate your understanding.
  
  [List of stores where this service is unavailable]
  ・Melting Crepes MOMI & TOY'S
  Tabax
  *May not be available at some event stores.
  *This may change without notice. Please Contact each store for details.
  *QR Code is a registered trademark of DENSO WAVE INCORPORATED.
   

• 2024/12/01

  Basic Policy on Customer Harassment

  Basic Policy on Customer Harassment
  　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　
  October 22, 2024
  Mitsui Fudosan Retail Management Co., Ltd.
   
  Our company aims to operate safe, secure and attractive commercial facilities and provide our customers with comfortable spaces and Services.
  In order to achieve this, we believe it is essential to protect the mental and physical health of employees working in our commercial facilities and ensure a working environment where they can work with peace of mind.
  We will continue to respond sincerely to customer opinions and requests, but will not take any action against any behavior that we deem to be customer harassment.
  As an organization, we will take a firm stance in dealing with this matter, including consulting with the police and lawyers.
  　
  ■ Definition of customer harassment
  Based on the "Customer Harassment Countermeasures Corporate Manual" by the Ministry of Health, Labor and Welfare, our company defines customer harassment as "any request or behavior from a customer that:
  "Demands that are unreasonable or involve behavior that is socially inappropriate (such as abusive language, violence, or threats) and that harm the working environment of employees."
  The main examples of customer harassment are as follows, but are not limited to these:
  ・Violence, abusive language, and other harassing behavior
  ・Excessive or unreasonable requests, or requests unrelated to the product or Services
  - Demands or attacks on individual employees
  ・Time and location restrictions that exceed reasonable limits
  ・Defamation on social media or the internet
  - Any other requests or behavior that are deemed inappropriate according to social standards.
   

• 2026/04/21

  [Important Notice] The parking lot is expected to be crowded on May 2nd (Sat), May 3rd (Sun/Public Holiday), and May 4th (Mon/Public Holiday).

  Due to the "Bread Festival 2026 GW in MITSUI OUTLET PARK MITSUI OUTLET PARK TAMA MINAMI OSAWA TAMA MINAMI OSAWA being held, congestion is expected at the A/C parking lot and all affiliated parking lots on May 2nd (Sat), May 3rd (Sun/Holiday), and May 4th (Mon/Holiday).
  We are currently running a special promotion exclusively for visitors who arrive using public transportation, so please consider using public transport to visit us.
  
  ◆Touch your transportation IC card for a chance to win shopping vouchers!
  Period: Year-round
  Campaign Overview: Customers who visit our facility using either the Keio Line, Keio Bus, or Kanagawa Chuo Kotsu Bus will be entered into a lottery to win one 500 yen shopping voucher.
  Measure details: Touch your transportation IC card for a chance to win shopping vouchers! | MITSUI OUTLET PARK TAMA MINAMI OSAWA
  
  ◆Keio Train Points "100% Point Cashback Campaign for Round-Trip Fares"
  Period: April 16th (Thu) - June 30th (Tue)
  Policy Overview: Customers who use the Keio Line to Minami-Osawa Station and make purchases of 4,000 yen (including tax) or more at stores within the building (excluding some stores) will receive Keio Train Points equivalent to the round-trip fare for the Keio Line and Inokashira Line.
  Measure details: Round-trip fare 100% point cashback campaign: April 16th (Thu) - June 30th (Tue) | MITSUI OUTLET PARK TAMA MINAMI OSAWA
  
  *Please note that the content of each measure may be changed or Services may be terminated without prior notice.
  *For details on each measure, please check the link provided in the measure details section.

• 2025/08/13

  For customers with guide dogs, service dogs, or hearing dogs

  MITSUI OUTLET PARK TAMA MINAMI OSAWA will allow "guide dogs, service dogs, and hearing dogs" to enter all stores.
  Customers with "guide dogs, service dogs, and hearing dogs" should also enjoy shopping at their leisure.
  
  *Please refrain from using toilets, smoking areas, and nursing rooms with pets other than guide dogs, service dogs, and hearing dogs, as well as entering some stores.
  *Please check the following page for stores where pets other than guide dogs, service dogs, and hearing dogs are allowed to enter.
  Pets | MITSUI OUTLET PARK TAMA MINAMI OSAWA

• 2025/01/14

  Regarding parking for vehicles over 2.3m long due to the closure of B Parking Lot for renovation

  Factory Outlets Block B and Parking Lot B will be temporarily closed for renovations from Monday, January 13, 2025 (national holiday).
  From Tuesday, January 14, 2025, tourist Bus and vehicles over 2.3m in height will not be allowed to park on the premises.
  We apologize for any inconvenience this may cause and appreciate your understanding.
   

• 2024/11/17

  About stores where you can use Hachioji City's digital local currency "Kouto Pay"

  The following stores accept Hachioji City's digital local currency, "Kouto Pay."
  Information on available stores will be updated as it becomes available.
  
  [Available stores]
  ■A block 1F
  FrancFranc BAZAR
  
  ■A block 2F
  SEIKO Outlet
  Zoff OUTLET
  
  ■Villa 1F
  AS KNOW AS
  ZWILLING Group Brand Outlet
  
  ■Villa 2F
  Hawkins
  
  　　　　　　　　
  *Please Contact each store for details on how to use the service.

• 2024/04/01

  Please beware of fake websites and accounts pretending to be from MITSUI OUTLET PARK

  Please be sure to check the official MITSUI OUTLET PARK account.

  (Added on 2026/3/15)
  *We have confirmed the existence of fake accounts impersonating our official Instagram gram　contemporary.*
  The only official Instagram account for MITSUI OUTLET PARK TAMA MINAMI OSAWA is (@mop_tama).
  Please be aware that you may receive direct messages from fake accounts requesting you to enter personal information.
  
  Thank you for your continued support of MITSUI OUTLET PARK official website and official social media accounts.
  The only official MITSUI OUTLET PARK websites and social media accounts (channels) are those linked below.
  Please be aware that other accounts are not affiliated with our company in any way.
  
  If you use a fake website or enter personal information in response to a direct message from a fake account, there is a possibility that your information may be misused.
  We kindly ask our customers to check the URL before Access, or to Access only through the official facility website or social media list below, to avoid using fake websites or accounts.
  If you have actually been a victim of fraud, please have all relevant documents about the other party ready, such as screenshots of the transaction, emails exchanged with the other party, the other party's information (ID, address, phone number, account number), and transfer records, and contact your nearest police station in advance to discuss the matter.
  
  Please check the link below for details.
  Please check the official MITSUI OUTLET PARK account | MITSUI OUTLET PARK (mitsui-shopping-park.com)