Other Services

Facility Services

We would like to introduce some other Services to you.

Multilingual Call Center

If you need help, please Contact. Our foreign language speaking operators (English and Chinese) will assist you.

■Guidance in English
Calls from Japan: 0120-355-231
Calls from overseas: 03-5927-9321 (+81-3-5927-9321)

■ Guidance in Chinese
Calls from Japan: 0120-355-231
Calls from overseas: 03-5927-9321 (+81-3-5927-9321)

■Guidance in English
Calling from Japan: 0120-355-231
Calling from overseas: 03-5927-9321 (+81-3-5927-9321)

■ Guidance in Chinese
Calling from Japan: 0120-355-231
Calling from overseas: 03-5927-9321 (+81-3-5927-9321)

Union Pay

Available at all stores.
*Some stores are excluded.

Alipay/WeChat Pay

Available at all stores.
*Some stores are excluded.

Coin lockers (charged)

Location: Near the east entrance on the 1st floor, near the west entrance on the 1st floor, near the D entrance on the 1st floor

Coin lockers are available.
Leave any unnecessary baggage in the lockers and enjoy shopping at your leisure.

Refrigerated coin lockers (charged)

Location: 1F C elevator

Refrigerated coin lockers are available.
Leave any unnecessary baggage in the lockers and enjoy shopping at your leisure.

Guide to using clothing alterations and size adjustments

Location: 1F mom's reform

We accept applications through "mom's reform."

■ Adjusting the size of clothes
Please check the completion time, price, etc. at the store.

Smoking Area

Location: 1F South toilet, 2F South toilet

About lost property

For Contact regarding lost items, please call 078-709-4466.

Wireless LAN (Wi-Fi) Services

Convenient wireless LAN (Wi-Fi) is available at MITSUI OUTLET PARK Kobe.
You can enjoy comfortable information and communications except in some areas.
*This service may not be available depending on the signal conditions, line congestion, or device used.

■Currently available Services

■ Regarding use

●You can use “MSP Free Wi-Fi” by registering your email address or SNS account (Facebook, Twitter, Weibo, d Account) on the spot.
* Each connection can be used for up to 120 minutes.
Wi-Fi is available in all areas.

AED installation locations

Location: 1F near General Information, 2F near the escalator in the food court

Please check the floor guide for the location of AEDs.

AEDs are installed in various places in the building. An AED is a medical device that delivers an electric shock to the heart when it experiences dangerous arrhythmia, such as ventricular fibrillation, to return it to a normal state.

Electric vehicle charging station

Ten standard chargers for electric vehicles have been installed on the rooftop parking lot.
This can be done through the EV charging app "MyPlago" which allows you to make reservations.

■ Location: Rooftop parking lot
■Installed equipment: Normal charger (4kW)
■Usage fee: Please check "My Plago".
■Payment method: Credit card or electronic payment app registered in "My Plago"
■Advance reservation: Through "My Plugo," you can reserve an available parking space with a charger installed for up to 60 minutes free of charge.

Click here to download the smartphone app "My Plago"
https://deep.native.plugo.co.jp/download
*Separate Parking fees will apply.

To use this service, you will need to install the "My Plago" app on your smartphone.
Regarding advance reservations, if there is availability, reservations can be made via the app up to 60 minutes before the desired charging time.

EV charging reservation app