FAQ

Q1: Can I use credit cards?

A: Yes. Major credit cards are accepted. Please ask at the individual store regarding specific cards.

Q2: Can I use a UnionPay Card?

A: Yes. Many shops accept UnionPay. However, please note that not all shops accept it. Check here for details.

Q3: Is duty-free shopping available?

A: Some shops provide duty-free shopping. Please ask at the individual shop for details. Check here for details.

Q4: Where can I exchange foreign currency?

A: Travelex on the first floor of the North Building offers currency exchange.

Q5: Are there staff who can provide assistance in languages other than Japanese?

A: We're sorry, but we do not have any staff who can speak languages other than Japanese.

Q6: Are strollers available for rental?

A: Yes. Visitors can rent strollers in various locations on the premises. A 100-yen coin is needed to rent a stroller. (Refundable)
*Limited quantities.

Q7: Are wheelchairs available for rental?

A: Yes. General Information located on the first floor of the North Building and the second floor of the South Building offers rental wheelchairs.

Q8: Is there a drugstore?

A: Yes. A drugstore, Matsumoto Kiyoshi, is located on the first floor of the West Building.

Q9: Is there a place for boarding/disembarking large buses?

A: Yes. Reservations are required.