Announcements

• 2025/10/11

  Requests to customers with pets

  We ask that guests with pets understand and cooperate with the rules of pet etiquette.
  Some of our customers are afraid of animals or have allergies.
  Regarding requests to ensure a pleasant shopping experience for all customers and Shops that allow pets
  We have summarized the information on the following page, so please read it before your visit.
  Guests with pets | MITSUI OUTLET PARK IRUMA

• 2025/03/17

  Please be wary of suspicious phone calls claiming to be from our company or facilities.

  We have recently received information that suspicious phone calls have been made regarding credit cards and other matters from individuals claiming to be affiliated with our company.
  Specifically, they received phone calls saying things like, "Someone is trying to use your credit card," or "Did you use a MITSUI OUTLET PARK card?"
  Our staff and facilities will not contact you regarding credit card usage.
  If you receive such a call, please be careful not to provide your credit card number or any other personal information, and do not respond to any requests from the caller.

• 2024/10/22

  Basic Policy on Customer Harassment

  Basic Policy on Customer Harassment
  
  October22,2024​
  Mitsui Fudosan Retail Management Co., Ltd.
   
  　Our company aims to operate safe, secure and attractive commercial facilities and provide our customers with comfortable spaces and Services.
  In order to achieve this, we believe it is essential to protect the mental and physical health of employees working in our commercial facilities and ensure a working environment where they can work with peace of mind.
  We will continue to respond sincerely to customer opinions and requests, but as an organization, we will take a firm stance against any behavior that we determine to be customer harassment, including consulting with the police and lawyers.
  　
  ■ Definition of customer harassment
   Based on the Ministry of Health, Labor and Welfare's "Corporate Manual for Countermeasures against Customer Harassment," we have defined customer harassment as "customer requests or behavior that is inappropriate or that involves socially inappropriate behavior (abusive language, assault, threats, etc.) that harms the working environment of employees."
  The main examples of customer harassment are as follows, but are not limited to these:
  ・Violence, abusive language, and other harassing behavior
  ・Excessive or unreasonable requests, or requests unrelated to the product or Services
  - Demands or attacks on individual employees
  ・Time and location restrictions that exceed reasonable limits
  ・Defamation onsocial media or the internet
  - Any other requests or behavior that are deemed inappropriate according to social standards.
   

• 2025/09/01

  [Important] Notice of Museum Closed (February 9th (Mon) and 10th (Tue) 2026)

  MITSUI OUTLET PARK IRUMA
  The following dates: Closed This will be the case.
  
  [Closed]
  February 9th (Monday) and 10th (Tuesday), 2026
  We will resume normal business hours from Wednesday, February 11th (national holiday).
  ・ Shops: 10:00-20:00
  ・Food court: 10:30-21:00
  ・Restaurant: 11:00-21:00
  
  *Other MITSUI OUTLET PARK in the Kanto region will be Closed on the following dates.
  MITSUI OUTLET PARK TAMA MINAMI OSAWA: February 2nd (Mon) and 3rd (Tue), 2026
  MITSUI OUTLET PARK MAKUHARI: February 2nd (Mon) and 3rd (Tue), 2026
  MITSUI OUTLET PARK KISARAZU: February 4th (Wed) and 5th (Thurs), 2026
  MITSUI OUTLET PARK YOKOHAMA BAYSIDE: February 24th (Tue) and 25th (Wed), 2026
  
  We look forward to your visit.
   

• 2025/10/20

  [Important Notice] Caution and request regarding logins by third parties

  An unauthorized login by a malicious third party has been confirmed on the Mitsui Shopping Park Point Members Page.
  There is a possibility that your account may be used fraudulently, so to ensure safe use of Services, we ask that you take the following measures.
  For more information on this matter, please Mitsui Fudosan Retail Management Co., Ltd. Corporate Site Please check.
  
  [Request to customers]
  ・Regularly check your points history
  ・Change password
  *If you are using your login ID (email address) on other sites or apps,
  Please consider making changes.
  ・Use a strong password (uppercase and lowercase letters, numbers, and symbols)
  *Please also refer to the following for information on setting passwords.
  From the Ministry of Internal Affairs and Communications' Cybersecurity for the Public website
  "Setting and managing secure passwords"
  https://www.soumu.go.jp/main_sosiki/cybersecurity/kokumin/security/business/staff/06/ 
  (You will be redirected to an external site.)
   

• 2025/01/16

  Stores where "Mitsui Shopping Park App App de Payment", "Point QR" and "QR Code Payment" are not available

  At MITSUI OUTLET PARK IRUMA, when you pay at the following stores,
  Mitsui Shopping Park App Payment via app and QR code payment (PayPay/Rakuten Pay/dPayment/au PAY/Merpay/ QUO Card Pay/ Mitsui Shopping Park points cannot be earned or used with Alipay/WeChatPay.
  
  We apologize for any inconvenience this may cause and appreciate your understanding.
  
  [List of stores where this service is unavailable]
  ・FamilyMart
  *This may not be available at some special event stores. Please Contact store staff for details.
  *This may change without notice. Please Contact each store for details.
  *QR code is a registered trademark of DENSO WAVE Inc.
   

• 2024/08/09

  About Shops with different Mitsui Shopping Park point Services

  At MITSUI OUTLET PARK IRUMA, some stores have different Mitsui Shopping Park Point Services.
  For stores with different point Services,HerePlease check more details.
  
  We appreciate your understanding in this matter.
  
  *Point Services may differ at some event stores.
  *This may change without notice. Please Contact each store for details.
  
   

• 2024/04/13

  Regarding special Bus service

  From Saturday, April 13th, we will be operating additional services on Saturdays (excluding public holidays) for the time being.

• 2023/05/22

  Please beware of fake websites and accounts pretending to be from MITSUI OUTLET PARK

  Please be sure to check the official MITSUI OUTLET PARK account.

  Thank you for your continued patronage of MITSUI OUTLET PARK official website and official social media accounts.
  The official MITSUI OUTLET PARK website and official SNS accounts (channels) are only available at the links below.
  Please be aware that other accounts have no affiliation whatsoever with our company.
  
  If you use a fake site or enter personal information in a direct message from a fake account, there is a risk that your information may be misused.
  We ask that you please check the URL before accessing Access, or Access the site from the official facility website or social media list below, and refrain from using fake sites or accounts.
  If you have actually fallen victim to this scam, please prepare documents related to the other party you transacted with, such as the screen from the transaction, the contents of emails exchanged with the other party, the other party's information (ID, address, phone number, account number), transfer records, etc., and contact your nearest police station in advance to seek advice.
  
  Please see the link below for details.
  Please check the official MITSUI OUTLET PARK account | MITSUI OUTLET PARK (mitsui-shopping-park.com)