- 2024/12/01
Basic Policy on Customer Harassment
Our company aims to operate safe, secure and attractive commercial facilities and provide our customers with comfortable spaces and Services.
In order to achieve this, we believe it is essential to protect the mental and physical health of employees working in our commercial facilities and ensure a working environment where they can work with peace of mind.
We will continue to respond sincerely to customer opinions and requests, but as an organization, we will take a firm stance against any behavior that we determine to be customer harassment, including consulting with the police and lawyers.
■ Definition of customer harassment
Based on the Ministry of Health, Labor and Welfare's "Customer Harassment Countermeasures Corporate Manual,"
We have defined customer harassment as "demands or words or actions made by customers that are inappropriate or that involve verbal or physical abuse (such as abusive language, violence, or threats) that harm the working environment of employees."
The main examples of customer harassment are as follows, but are not limited to these:
・Violence, abusive language, and other harassing behavior
・Excessive or unreasonable requests, or requests unrelated to the product or Services
- Demands or attacks on individual employees
・Time and location restrictions that exceed reasonable limits
・Defamation on social media or the internet
- Any other requests or behavior that are deemed inappropriate according to social standards.
In order to achieve this, we believe it is essential to protect the mental and physical health of employees working in our commercial facilities and ensure a working environment where they can work with peace of mind.
We will continue to respond sincerely to customer opinions and requests, but as an organization, we will take a firm stance against any behavior that we determine to be customer harassment, including consulting with the police and lawyers.
■ Definition of customer harassment
Based on the Ministry of Health, Labor and Welfare's "Customer Harassment Countermeasures Corporate Manual,"
We have defined customer harassment as "demands or words or actions made by customers that are inappropriate or that involve verbal or physical abuse (such as abusive language, violence, or threats) that harm the working environment of employees."
The main examples of customer harassment are as follows, but are not limited to these:
・Violence, abusive language, and other harassing behavior
・Excessive or unreasonable requests, or requests unrelated to the product or Services
- Demands or attacks on individual employees
・Time and location restrictions that exceed reasonable limits
・Defamation on social media or the internet
- Any other requests or behavior that are deemed inappropriate according to social standards.