Frequently Asked Questions

よくある質問 よくある質問

Q. Is currency exchange available?

Service available at C-SITE, first floor (next to the restroom).

  • Foreign currency to Japanese yen
    *Chinese yuan, Taiwan dollar, Hong Kong dollar, Korean won,Thai baht, Singapore dollar, US dollar, Euro

Q. Are credit cards accepted?

VISA, JCB, MasterCard, American Express,
and Diners Club credit cards are accepted (excludes some shops).

Q. Are there tax free shops?

Yes.
Please see the list of tax free shops for details.

Q. Are Union Pay accepted?

Can be used at all shops.
*Not accepted in certain shops and services, such as special sales and kitchen cars.

Q. Are there ATMs?

■Seven Bank ATM (B-SITE, C-SITE, first floor, next to the restroom)
Hours : 10:00-20:00

Q. Are there any FREE Wi-Fi spots?

There are a number of locations within the facility (free).
User registration inside the facility is required.

Q. Are there staff that speak foreign languages?

There is a call center available.

Q. Is there a floor guide?

Yes, floor guides are available inside the facility.
You can also view a PDF of the floor guide.

Q. Can purchased items be shipped overseas?

Unfortunately, overseas shipping is not available.

Q. Are there coin operated lockers?

Two locker spaces in the building.

<Size>
(Large) 79.95cm × 42cm × 60.5cm
(Medium) 47.45cm × 42cm × 60.5cm
(Small) 31.5cm × 42cm × 60.5cm
<Prices>
(Large) 400 yen
(Medium) 300 yen
(Small) 200 yen
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