Frequently Asked Questions

FAQ FAQ

Q.Is free Wi-Fi available?

Yes, free Wi-Fi is available at several locations within the facility. User registration is required

Q. How can I get to Sapp or o Station?

There are buses to Sapp or o Station and to Fukuzumi Station.
From Fukuzumi Station you can reach Sapp or o Station in about 13 minutes by Toho Subway Line.

Q. Are there any tax free shops?

Yes. Please see the tax free shops list or details.

Q. I want to leave my heavy luggage somewhere.

Coin lockers (100 yen required, returned after use) are available inside the facility.
Large coin lockers (H111cm x W50cm x D65cm) f or st or ing suitcases are also available.
*Clover Mall 1F West Entrance

I want to use a baby stroller.

Coin baby strollers (100 yen required, returned after use) are available. The strollers are available or babies 2-24 months of age.

I want to make an international phone call.

There are no public telephones or international calls available.

Q. Is currency exchange available?

Currency exchanger available.(Located by the N or th Entrance on the 1st flo or of the Clover Mall. )

  • F or eign currency to Japanese yen
    *Chinese yuan, Taiwan dollar, Hong Kong dollar, K or ean won, Thai baht, Singap or e dollar, US dollar, Euro
  • Japanese yen to f or eign currency
    *US dollar only

Q. Where can I buy home electronics?

There are no home electronics retailers within the facility. St or es of large electronics retailers are available at the nearby Intervillage Omagari Shopping Center.

Q. I want to send goods / letters to another country.

Unf or tunately, shipping outside Japan is not available at this time.

Q. How can I get to the airp or t?

Buses run to Shin-Chitose Airp or t from the N or th Entrance (bus stop along route 36).

Q. Does anyone in the staff speak Chinese?

It is possible to connect to the Call Center from st or es.

Q. Is it possible to use a Union Pay card?

Yes, it is possible to use a Union Pay card in all st or es except Seven Eleven.

Q. Where is the ATM?

■Seven Bank ATM is available inside the Seven Eleven Op hours: 10:00-21:00

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